Terms & Conditions

  1. USER IDENTITY

    1. All information of the customer (seller and buyer) will remain private. For more information on data protection, please refer to our Privacy Policy.
  2. PAYMENT

    1. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
  3. ITEM DELIVERY ARRANGEMENT

    1. Items will be delivered to the buyer once payment is received and confirmed by Eco Toner, through courier service of our choice.
    2. Eco Toner Trading will not be responsible for any damages of items happened during the courier process.
  4. REFUND / RETURN POLICY

    1. Kindly refer to our refund & return policy here.
  5. CANCELLATION

    1. An item may be canceled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
  6. COMPLAINTS

    1. Any complaints about the product or service may be sent to our support team: ecotonertrading@gmail.com. The team would assist in resolving any complaints. However, there is no guarantee of a resolution. Each case will be looked at individually and in contact with the person who complains.